New Epic Video Client for PSV Telemedicine Visits
Effective February 13, 2025, Pediatric Specialists of Virginia (PSV) will use Epic Video Client (EVC) for all telemedicine appointments. Zoom will no longer be used for virtual visits. To ensure a smooth and successful telemedicine appointment, please view our Guide to Using EVC for PSV Telemedicine.
What You Need to Know
- Effective Date: February 13, 2025
- New Telemedicine Platform: All virtual visits with PSV providers will take place via EVC.
- Familiar System: If your child has had virtual visits with Inova Children’s, you may already be familiar with EVC, as they have been using this system since 2024.
What is Changing?
- No More Zoom Links: Zoom will no longer be used for any PSV virtual visits.
- Access Through MyChart:
- Video visit links will be available in MyChart before your appointment.
- Patients without MyChart accounts will receive a link via email at least 2 hours before the appointment.
- Ensure PSV has your current email address and phone number on file.
Prepare for Your Appointment
- Sign Up for MyChart
- Sign in to MyChart or create an account to access your appointment link and manage your care online.
- Two-Factor Authentication
- Starting February 11, 2025, MyChart will require two-factor authentication for login. You can choose to receive a verification code via text message or email. To avoid delays on the day of your appointment, be sure to enable this feature after signing up.
- Complete Pre-Visit Paperwork
- Use eCheck-In on MyChart to fill out forms, including the required telemedicine consent form.
- Pre-visit paperwork is available starting 2 weeks before your appointment and closes 48 hours prior to the visit.
- Telemedicine Consent Form
- Required for all telemedicine appointments. If you don’t have MyChart, submit your form online here.
- Consent is only needed once per provider but must be on file before your visit.
